Back
1) I drop off and pick up my child to and from school. I am very busy now. I would like to apply for IIS-DSO transport service. What should I do?
 

At least 1-month notice is required.

STEP 1: Check the IIS-DSO BUS ROUTES on the website.
The bus stops are permanent. Find the nearest bus stop to your place. Please take note of the Bus Route Number and proceed to the next step. However, if you find the bus stop too far for your child to be picked up/dropped off by our bus, it is an option to get a non-IIS-DSO transport service.

STEP 2. Check the seat availability of the bus route.
Call the Transport Department Main Office in Oud Metha to check if there are seats available. The office phone number is listed under TRANSPORT DEPARTMENT CONTACT DETAILS. When seat availability is confirmed, proceed to the next step. Otherwise, it is an option to get a non-IIS-DSO transport service.

STEP 3. Download the Transport Form.
Download, print and fill-out IIS-DSO TRANSPORT FORM – OWN TRANSPORT TO SCHOOL TRANSPORT. Only the ticked items are to be filled out.

STEP 4. Submit the Own Transport to School Transport Form.
Either the parent or the student can submit the form to the Transport Department Main Office in Oud Metha at least 1 month before the requested date of school bus use. Transport department staff will check the form. You will get an acknowledgement slip; half of which should be given to the driver on the first day of school bus use. The driver will not allow your child to board the bus without his copy of the acknowledgement slip.

STEP 5. Pay for new ID.
Show the parent’s acknowledgement receipt of the transport route change form to the cashier and pay for the new ID at the Fees Department. Bring the receipt to the ICT Department to request for a new ID. The new ID will have the new bus route number on it. It is also advised to keep the acknowledgement slip until the new ID has been issued. For the meantime, request for a Temporary ID from IIS-DSO Transport Department.

STEP 6. Read the SCHOOL BUS RULES AND REGULATIONS, ROLES AND RESPONSIBILITIES OF PARENTS and the TRANSPORT DEPARTMENT GENERAL PROCEDURE ON SAFETY.

NOTE: There is a different procedure for newly admitted students.

2) My child is newly admitted to your school. How can I avail of school transport service for my child?
 

At least 1-month notice is required.

STEP 1: Check the IIS-DSO BUS ROUTES on the website.
The bus stops are permanent. Find the nearest bus stop to your place. Please take note of the Bus Route Number and proceed to the next step. However, if you find the bus stop too far for your child to be picked up/dropped off by our bus, it is an option to get a non-IIS-DSO transport service.

STEP 2. Check the seat availability of the bus route.
Call the Transport Department Main Office in Oud Metha to check if there are seats available. The office phone number is listed in TRANSPORT DEPARTMENT CONTACT DETAILS. When seat availability is confirmed, proceed to the next step. Otherwise, it is an option to get a non-IIS-DSO transport service.

STEP 3. Pay for the school bus fees.
List of IIS-DSO BUS FEES is posted on the website. Pay for the school bus fees as per your area before the first day of school at Fees Department in Oud Metha branch.

STEP 4. Take the receipt to Transport Department Main Office in Oud Metha for validation.
To validate that you have followed the procedure for new admissions school transport application, the Transport Department will affix a stamp on your receipt. You have to show the receipt to IIS-DSO Transport Department to get a Temporary ID for your child. The driver will not allow your child to board the bus without a Temporary ID and a validated receipt.

STEP 5. Read the SCHOOL BUS RULES AND REGULATIONS, ROLES AND RESPONSIBILITIES OF PARENTS and the TRANSPORT DEPARTMENT GENERAL PROCEDURE ON SAFETY.

3) We are planning to move to another area in Dubai. Is there a bus route to that area? What should I do to shift my child to another school bus route?
 

At least 1-month notice is required.

STEP 1: Check the IIS-DSO BUS ROUTES on the website.
The bus stops are permanent. Find the nearest bus stop to your place. Please take note of the Bus Route Number and proceed to the next step. However, if you find the bus stop too far for your child to be picked up/dropped off by our bus, it is an option to get a non-IIS-DSO transport service.

STEP 2. Check the seat availability of the bus route.
Call the Transport Department Main Office in Oud Metha to check if there are seats available. The office phone number is listed in TRANSPORT DEPARTMENT CONTACT DETAILS. When seat availability is confirmed, proceed to the next step. Otherwise, it is an option to get a non-IIS-DSO transport service.

STEP 3. Download the Transport Form.
Download, print and fill-out IIS-DSO TRANSPORT FORM – ROUTE CHANGE. Only the ticked items are to be filled out.

STEP 4. Submit the Route Change Form.
Either the parent or the student can submit the form to the Transport Department Main Office in Oud Metha at least 1 month before the requested date of school bus route change. Transport Department staff will check the form. You will get an acknowledgement slip; half of which should be given to the driver on the first day of new bus route use. The driver will not allow your child to board the bus without his copy of the acknowledgement slip.

STEP 5. Pay for new ID.
Show the parent’s acknowledgement receipt of the transport route change form to the cashier and pay for the new ID at the Fees Department. Bring the receipt to the ICT Department to request for a new ID. The new ID will have the new bus route number on it. It is also advised to keep the acknowledgement slip until the new ID has been issued. For the meantime, request for a Temporary ID from IIS-DSO Transport Department.

4) My family will move to a new area in Dubai. We checked your website and found out that our new place is not covered by the IIS-DSO bus routes. We have no other choice but to cancel my child’s school transport service. What is the procedure for that?
 

At least 3-month notice is required.

STEP 1: Download the Transport Form.
Download, print and fill-out IIS-DSO TRANSPORT FORM – TRANSPORT CANCELLATION. Only the ticked items are to be filled out.

STEP 2. Submit the Transport Cancellation Form.
Either the parent or the student can submit the form to the Transport Department Main Office in Oud Metha 3 months before the requested date of school transport cancellation. Transport Department staff will check the form. You will get an acknowledgement slip.

STEP 3. Pay for Own-Transport ID.
Show the parent’s acknowledgement receipt of the transport cancellation form to the cashier and pay for the new ID at the Fees Department. Bring the receipt to the ICT Department to request for a new ID. Your child will need a new ID to show the school guards at the gate that he/she is on OWN TRANSPORT. Without the ID, the security guards will not allow your child to exit from the school gates. It is also advised to keep the acknowledgement slip until the new ID has been issued. For the meantime, request for a Temporary ID from IIS-DSO Transport Department.

NOTE: The Transport Department strictly follows the school policy of 3-month notice for transport cancellation. For immediate cancellation, you may course thru your request to the Parent Communications Office.

5) My child is using school transport. I would like to pick him up from school everyday since I leave work early. Can I pay for only half of the bus fee?
 

No. In essence, the bus fee you pay monthly reserves a seat for your child for a 2-way trip.

6) My child will be staying with my parent’s for a month when I go to India for a business trip. He is currently in Bus Route no. 14. I checked the other bus routes in your website and Bus Route no. 26 has a bus stop near my parent’s house. Is it possible for my child to be temporarily transferred to Bus Route no. 26 only for a month?
 

Yes, it is possible. You may call the Transport Department office and check if seat is available. You also have to fill-out a form at the Parent Communications Office for temporary route change, stating therein the details of your child’s guardian. The PCO will forward the form to Transport Department for finalization.

Also, please be noted that there will be an adjustment to the bus fee if the area is farther. For instance, if you live in International City with AED 370 bus fee and your child needs to stay with your parents in Motor City with AED 535 bus fee, the AED 165 difference will be added to the school bill. Please see IIS-DSO BUS FEES for your reference.

7) How can we apply for Student NOL Card?
 

If your child is using school transport and you would like to cancel the service, a 3-month notice is required. If you only want to avail of the Student NOL card for your child without cancellation of transport, or if your child is using private transport, you may request for a bonafide certificate from the Registrar’s Office as a requirement of Dubai Metro for Student NOL Card application. The school does not issue Student NOL Card.

8) My daughter is using school transport. She has extra class in Science and needs to ride the bus route for boy. Is it possible?
 

It is possible. Write a letter to the supervisor requesting to allow your daughter to use the boys bus route. The letter should contain the full name of your child, GR number, grade and division, the extra class she will attend, the bus route number you request to drop her off, parent’s name and signature. Hand over the letter to the supervisor for approval. Present the letter with the supervisor’s approval to the Transport Department.

9) My child lost his ID and he cannot board the bus. What should we do?
 

Pay for a replacement ID at the Cash Dept. Bring the receipt to ICT Dept. and request for a replacement ID.